why did you leave your previous job and why do you want to work with Qantas A poor customer experiences and how did you handle it. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Our call center temp agency focuses on results . "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. Then we had group activity and interview with a Qantas staff. Get ready for your big adventure with our dedicated family section. I applied online. Use your points for flights, upgrades, hotels, or car hire. 25 followers 25 connections. I guess its for if were rights person for this position. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. You . I interviewed at Qantas (Sydney) in Jun 2017. Adding an example will make your response more memorable and meaningful to the interviewer. The process took 4 weeks. The height requirement is between 163cm and 183cm. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. . Bookcar hire,car specials,commercial vehiclesandairport transfers. Interviews for Top Jobs at Qantas. The first step is usually a preliminary Qantas interview. 2 of them, i just need to say yes or no. Good job! Online application and then I was invited to submit an online interview which consisted of about 6 questions. Stage 3 was a group activity. Why were you the one who took the initiative to solve this problem? Good job! At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. Interviews for Top Jobs at Qantas. Quickly jumped on the Internet and checked and the flights were gone. Great! If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Earning points couldnt be easier. Makes sense! Nice! Discuss why your business would have suffered if you weren't familiar with every aspect of it. We believe the journey should be as exciting as the destination. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. This is a strong answer. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Qantas Interview Questions [Best Possible Answers] - WorkNearYou $19 to $21 Hourly. I got 5 questions based on my CV and resume. Call Center Temp Agency & Staffing Agency Solutions. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. Step 4; Invited to an online group assessment. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. The process took 3 months. Ground Crew/Ramp Agent - Sydney Airport. The Qantas Airways reservation number is +1832 (460)1113. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. Compare and book travel insurance for your next trip. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Expiry 03 March 2024 Firm price, if the ad is up the item is available. The best part of the job is the amazing staff who make the airline what it is. what decisions did you make? Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. I interviewed at Qantas (Melbourne) in June 2017. I applied online the Qantas website and I got an email about a week later for chat interview. describe a time you solved a problem without any others help. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . When have you gone above and beyond in your previous role? Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. I guess its for if were rights person for this position. Around 20 of us were arranged to seat in a area, professionally dressed. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. I interviewed at Qantas in Feb 2023. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. Contact us here. how did you handle it? If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. Have a question or concern? Bookcar hire,car specials,commercial vehiclesandairport transfers. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. This was a ridiculous joke of how Qantas recruitment team work. describe a time you saw a staff were doing something dangerous Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. Asks whats one time where you had to disobey the rules. Discover our Australian domestic and international network, airline partners and oneworld. Good job! In this role, I also took orders and handled customer inquiries and complaints. Contact Customer Care about Your Experience with Qantas Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. What would you bring? When you apply for a job, you'll provide us with confidential information about yourself. Connect with a local pet sitter to mind your pet while you're on holiday. "Success in my last two jobs really showcased my ability to multitask. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. ", "Yes, I do! The first hour was just kind of introduce of the position and the company. I also look forward to a career change with a diversity of roles each day.". You have provided a good definition of what being professional means to you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? Gurkeerat Singh - Customer Service Agent - Qantas | LinkedIn Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. engine failure and some CTA radio work Exp. Our cabin crew represent us in the air and deliver best in class service and customer care. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. What was the end result? I applied online. Qantas Customer Service Representative Interview Questions Were you the best cleaner on the team? If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. I interviewed at Qantas (Sydney, NS). Firstly it was a one on one interview. Qantas Employee Reviews for Customer Service Representative - Indeed Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Why did you decide to move on from them? Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Customer Service Agent - Full-time Position - $19 - $21/hr. It will redirect you to the airline's official page. Deals on Qantas flights across a range of Australian and international destinations. Great job! Have you ever had a job where you provided service over the phone? This especially comes into play when you are . At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. What is the interview process like at Qantas. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Step 5; Reference checks. And how exactly do you prioritize? If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. Looking for some holiday inspiration? Tried to book the same flights online and it said "flight full". Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . Online application and then I was invited to submit an online interview which consisted of about 6 questions. What did you accomplish while you operated them? Book city tours, hop-on-hop-off buses, organised tours and more. Qantas is an excellent company to work for. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. The process took 7 weeks. The process took 3 weeks. Free interview details posted anonymously by Qantas interview candidates. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Applicants must have obtained unlimited working rights. Another station to do your height reach test and have your documents checked over. Free interview details posted anonymously by Qantas interview candidates. Start your trip in the exclusive surrounds of one of our world class airport lounges. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". I interviewed at Qantas (Brisbane) in Jul 2016. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. The first hour was just kind of introduce of the position and the company. great experience, I applied online. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. Great job! 22 Qantas Airways Customer Service Agent Interview Questions One . Beyond being friendly and reassuring, what other relevant skills do you have? Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". I applied the position online, and it took one month to process. What is the hiring process for remote jobs at Qantas? With lots of ways to use your points, youll be sure to find something you like. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world.
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