I WAS there at 6 months. Kay Jewelers Credit Card Login, Number & Bill Payment [2023] Shop the latest and enjoy express delivery and free returns today. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. Guess what - NO REFUND! Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings White gold is pure gold that is mixed with alloys to give it a white We let her know we did not want to buy anything at the moment. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. Top of the Page. Connie called me and said she was working something out. 10 days later I have nothing. A jewelry expert can help you find your dream jewelry. I've already spoken to the store manager, I do not want to speak to him again. color: #515666; Its location on this page may change next time you visit. When I brought it in, they said it would be $450 to repair. Associate then call the manager and was able to find when I was about to leave the store. Do you offer any warranties on your merchandise? It can take up to ten days for this service. 2023 ForLocations.com All rights reserved. Click here to get notifications about new complaints of Kay Jewelers. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. She returned my call within an hour. November.25.22 5:20pm. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. They will tell lies, not return phone calls and not measure your finger properly for the sizing. KAY Jewelers Credit Card - Home - C.comenity.net I contacted a representative, Katley M, and stated I wanted to cancel. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. The ring was there the next day Friday after I was told it was gonna be about 5 days. Catherine Kay manager wasn't hesitant to offer me an exchange. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Kay Jewelers Customer Service Representative Salaries in the - Indeed border: 1px solid #515666; From warranties to orders, Customer Support can answer all your questions. Color gemstone jewelry is not eligible for trade-in. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please try again. Please see our return/exchange policy. Contacted Kay Jewelers. In order to start the call, please close this box and then unblock your mic in your browser settings. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. They claimed some orders were not able to be cancelled and mine was one of them. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Most orders will arrive within 3-5 business days. Fix for a reasonable amount. What is KAY Jeweler's return and refund policy? We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. When I brought it in, they said it would be $450 to repair. Kay Jewelers P.O. You will be required to sign for your merchandise when you arrive to pick it up. I would like to receive my e card immediately. We aim to provide readers with the most up-to-date information available about today's consumer products and services. If you continue Purchased a Diamond ring 6 months ago & the center Diamond fell out. She then said she would be escalating to district manager. The Vice President, Bethany Spain will make up false information not to give a refund. December 2021 my husband purchase 3 tennis bracelets for Christmas. Great Staff and very pleasent and helpful. Top of the Page, What is Kay Jewelers return and refund policy? We appreciate that you've chosen Kay Jewelers. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. Desired outcome: The store is refusing to do that as well. This company was holding a sale on their rings. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. You're in the right place! Unsubscribe at any time. We will repair or replace your mounting without charge if any defects are found during this period. Chat support people have zero idea what they are doing. What address can I use? Saturday: 9 AM 10 PM ET. Their telephone number is (845) 564-2205. Exchanges can be made at any Kay Jewelers location. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders from KAY at the cell number used . I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Top of the Page, Can I have someone other than me pick up my order? My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. I contacted my bank for a dispute and Kay finally refunded me my money. They sell no bands in store. Returning your KAY purchase is easy. MORE+, You are offered a chance to save up to 10% OFF. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. (18 weeks ago as of 10/14) She said she will call back after she calls the store. Be Blessed and Take my advice Please. Ring sizing service will take up to three additional business days. durable and stronger than white gold. I don't believe that we should be charged. Budapest. VC01 (fr) Sorry I didn't listen to my friends. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Voyez comment nous le faisons et nous pouvons galement vous aider. Kay Jewelers Corporate Office Headquarters Kay Jewelers Credit Card Customer Service Number My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Let us know in the comment section below! I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Join Our Email List and Receive a Special Offer! Credit options: By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. Kay Corporate Office Headquarters HQ They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! 7 days later was told it WASN'T issued and will be in my account in 7 days. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . Have you taken the Kay Jewelers customer satisfaction survey yet? Kay Jewelers has resolved 87 complaints. You just need to follow some tips to get $25 off select merchandise. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! You should not buy your engagement ring from this jeweler. That man was at that store every time I came in. Rubies, sapphires and emeralds are precious gemstones. Kay Jewelers needs to revise their gift return policy. Totally understandable. Second pair one earring was broken. On May 27, 2022 Picked up ring from Kay. Strength in coaching and producing an environment where customer service and surpassing standards is at the . I am being told that my ring is unrepairable, and that is NOT true. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Exchanges can be made at any Kay Jewelers location. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Salary wasn't the greatest. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. What do I need to bring with me to the store to pick up my order? Also got a gem of a gift for Mom. I was told it could be exchanged by 2 different managers. Need Assistance? On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Personalization services: <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) color: #515666; In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Even though it didn't ship yet I was told they cannot change the city state and zip code. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. No, there are no shipping charges applied to orders shipped to a store. links within this website. Top of the Page, Why do you measure jewelry in millimeters? Twitter. without changing your browser settings you agree to their use. 5 Ways To Personalize Your Anniversary Gift. I have never bought any real gold that would break the way these pieces continue to break. The millimeter is our standard unit of measurement for jewelry dimensions. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. We appreciate that you've chosen Kay Jewelers. You all are Rock StarsSheena. Let me trade up without spending $450 first. No need to wait for every minute to receive phone call from delivery partner. I placed an order on December 23 and decided the same day I did not want to make the purchase. KAY Jewelers Accounts are issued by Comenity Bank. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Let me trade up without spending $450 first. I wear the chain everyday and wash in it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Jewelry Repairs, Events and Other In-Store Services | Kay With our free tools, you can check out the . Worst experience ever. Top of the Page, Do all rings come in the same size or are there different sizes available? - did not follow up. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Desired outcome: To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. How long do I have to pick up my merchandise? Kay Jewelers does not provide customer service by email, but does provide it by phone. Visit Kay to find your dream ring today. <3 my kay.com :), Great service and products. Top of the Page. I email Kays and surprise surprise their "vendor" never even issued my return. Be the first one to find this review helpful. Returning your KAY purchase is easy. You can always get a free shipping coupon at KAY Jewelers. Unsubscribe easily. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. In addition, all necessary repairs must be completed by our representatives. This is a great jewelry store to get anything my wife wants. We value your privacy. Pinterest (Visited 147 times, 1 visits today) You may also like. I ordered two pairs of earrings online. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Customer Service Number: 1-800-527-8029. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . I would have remembered that. Recently my boyfriend lost his mother and inherited her belongings. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! Please see our return/exchange policy We bought a bracelet and an Opal ring for my daughter as well. This is the WORST business to deal with. At Kay.com, they strive to provide the best customer service possible. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. All of our rings are sized to what has been determined is an average finger size. } It was 25% off. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and Kay Jewelers does not raise credit limits automatically as a matter of policy. Enter Street Address, City, State or Zip Code. If youd rather exchange your purchase for something new, great! Global Technical Recruiter. I was told they couldn't resize them, which seemed odd for a 'jewelers'. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. How can we enhance your Kay experience today? When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. I called her desperate to find a band for my wife that was getting discontinued. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Learn More. Log in - Kay Jewelers If youd rather exchange your purchase for something new, great! Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. New setting for $500 with my stones put into it or b. *Exchanges are not accepted at kay.com. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Phone Number: 1 (800) 527-8029. FAQ. What industry does Kay Jewelers compete in? What Is The Customer Service Number Of Kay Jewelers? I went to pick up and the associate could not find my ring- what a mess? Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. purchases from Amazon.com. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section.
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