instacart damaged item

In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. For more information, please see our Select Get help on the relevant order. My account was then overdrawn. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Instacart promises customers that their Instacart Shoppers will only buy items in perfect shape. Click here to get notifications about new complaints of Instacart. DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! I have been on the phone for the past two weeks trying to clear this up with them. If an order goes to the wrong address after youve knowingly put the correct one into the system, odds are Instacart will cooperate with you to give you a refund. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. Either a Shopper or customer is using Instacarts policies and system to their advantage. But if its the product itself, I would report it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 7:00 AM PST March 3, 2023. The best way to get in touch with Instacart is to contact customer service. Click that and fill in the correct information to get the refund ball rolling. Not only did Instacart charge me the $72, but also charged me the $20. Scammers will call Shoppers, posing as Instacart employees. If you have any item or order issues, please see this article . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Shoppers choose which orders they want to shop/deliver. Desired outcome: I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Bank account charged with $245.00 Contactless delivery and your first delivery or pickup order is free! 5. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. You have up to 14 days to report an issue with your order with Instacart. In some cases, the shopper can also enter your information manually. Only a small percentage of Shoppers and customers are there to run a scam. and . However, nearly every order now pays $7 regardless of the size. Instacart, free membership with hidden fees. They charge for membership, service fees, service fee tax, traveling fees and container fees. Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. So do shoppers get penalized for this? EBT) arent eligible for credit and you might see a refund option instead, and certain items may require in-store returns for refunds. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . The good shoppers are now stuck with the crappy fraudy customers while the revolving door of new hires continues to turn. Green cards cant be scanned and must be manually entered. I will never order again from Instacart. In this sense, you don't really have to keep your receipts. When Zahara had a rating of 4.95 . Some customers will use this to game the system. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I'm never surprised at the length some people will go just to cause trouble. This offer is non-transferable. In some cases, the shopper can also enter your information manually. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. Ikea Polyester Haren Pleated Blind . If you notice bot activity, you can report the user to Instacart. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. Select the issue (s) you experienced and provide any additional information. However, if you input the information incorrectly and it technically goes to the right address, youll have a bit of work ahead of you. In those moments, you need to know when and how youre going to get your Instacart refund. Unlike other Instacart credits, found in the Credits, promos, & gift cards section, a refund will not show up in your account. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. and I could only log in with a password. A new definition of healthy Once . Desired outcome: I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. Luckily, you can request refunds from both the Instacart app and the desktop webpage. On January 16th, I placed two orders. . However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. Alcohol may never be delivered to a retail business or college campus. Also mandatory gratuity that cant be changed without really solid evidence of a screw up would be helpful. As a customer, Instacart makes it convenient for you to do your essential shopping without leaving home. Valid forms of . Sorry for the rant. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. Some legal restrictions apply to alcohol orders. The store is the party at fault. Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. Press question mark to learn the rest of the keyboard shortcuts. I have submitted a problem report on each and received a credit. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. If you are saying they made one mistake on an item, when they. Press J to jump to the feed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. hair-healthy HyperAIR Technology that shapes your hair into a gentle wave by drying in placeno tugging or heat damage. Your information isnt stored on shoppers personal devices. It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. You have up to 4 days after pickup or delivery to self-report an issue with your order. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. Some scams are directed at customers, while others primarily affect Shoppers. If you are a victim of an Instacart scam, there is a chance that Instacart will help you to resolve the issue, especially if you are a customer. Because they took it upon themselves to double charge me it overdrafted my account. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. Can't Instacart check the chat logs? Some are good some were not so good. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. Refunds on Instacart Express. Recently 12/12/22, I was charged $99 for Instacart's annual membership. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. I stopped doing shopping for Instacart and Shipt. You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. Between work, picking up the kids, or not feeling like going to the store, grocery delivery services can be a lot of help. hours. In some cases, the shopper can also enter your information manually. 2020. That is OUTRAGEOUS. Ridester 2022 | ALL RIGHTS RESERVED. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" Kelly, was very argumentative and kept blaming the double charges on BMO Harris. Some Shoppers have resorted to using bots, which are third party apps that work alongside the Instacart app. United States-issued driver's license with photo. For instance, Shoppers will only pick food like fruits and vegetables in good condition. Well, these items were damaged, not missing. I reported mine. But like I said, they are more than generous with their policy. An Instacart Shopper is instructed to only buy the items on a customers list unless they have the customers approval. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. From there, you can fill in key details such as the date the item was damaged or stolen, the reason . Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. It tells you on your app or desktop that you can do it. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.