Live events: StubHub will offer refunds for canceled events after In these cases, theres nothing people can do but wait, until things get back to normal and events resume. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Filled out the block for reason. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. As if the cancellation of sporting events and concerts wasn't enough. / CBS New York. StubHub was pressing hard to get money. Emily Walsh. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. Get browser notifications for breaking news, live events, and exclusive reporting. But StubHub simply cant afford to play the role of banker. We will process the refund to your original payment method within 5 days. All rights reserved. Date of experience: 20 January 2023. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. The organizers stuck to their no .
Ticket refunds: Rules and one surprising tip for postponed concerts and It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Kimmel says, legally, companies cant just change the rules due to COVID-19. StubHub is here for you. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Farley said refunds should be a piece of cake. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. Gambling problem? If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Postponed events may not be eligible for refunds. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Get browser notifications for breaking news, live events, and exclusive reporting. Prefer a cash refund instead? [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events.
StubHub sued over refunds for canceled events during coronavirus Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. With the economy suffering due to COVID-19, customers want their money back, from all sides. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ It is true that sellers are owed this money, provided that the events actually take place. Open the SeatGeek app. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. 100 FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries.
How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Unless you want a refund. Thats everything that we can tell you about StubHubs returns and refunds policy! AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Not surprisingly, this new policy has been heavily criticized.
StubHub now offering cash refunds for Covid-19 canceled events Theyre not offering one and I cant make the new date. However, there are some cases where StubHub may give you a refund, or even replacement tickets. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. That guarantee is a promise you'll get your money back.
What do I do if my event is cancelled? How do I get my compensation? StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Help us improve this article with your feedback. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". Terms & Conditions. This image from. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Customers can choose to keep their credits if they like. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. The reason I bought tickets on StubHub was the guarantee. August 20, 2020 / 6:06 PM Then theres the question of the legality of the move, beyond any ethical shortcomings. The firm does it on contingency, so you dont pay a fee. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Thats quite the dramatic turnaround, considering less than a month has gone by. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant.
STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Select the ticket group you'd like to sell. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Powered and implemented by FactSet. For big sporting events, when is a sellout a sellout? Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Paul Sawers / VentureBeat .
Buy sports, concert and theater tickets on StubHub! However, StubHub is not responsible for partial performances, line-up, time, or venue changes. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing.
StubHub - Buy & Sell Concert, Sport & Theatre Tickets Legal Statement. We will process the refund to your original payment method within 5 days. But why is insulin so expensive in the first place? Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. FORTUNE may receive compensation for some links to products and services on this website. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Through it all, Marketplace is here for you. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. Ja Morants allegations of aggression off the court, explained. Reply from StubHub UK. That may be the best way to protect you, the fan, from StubHub. Amid the coronavirus pandemic, StubHub changed its refund policy. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. StubHub normally sells almost $5 billion in tickets a year. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Unless you want a refund)." SBNation.com. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Thats simple contract law, he explained. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events.
COVID-19 Impacted Events Updates : StubHub StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. If an event is rescheduled or postponed, your ticket will be good for the new date. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Irvine, CA 92606. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount.
StubHub Settles For More Than $9.5 Million With Customers Denied Cash Stay home if you are sick and advise others to do the same. Sucker punch in OVC tournament leads to 3 ejections.
Terms Regarding Certain Cancelled, Rescheduled, Postponed and Moved